Welcome to the Guided Selling Blog
:quality(80):format(png)/https://www.excentos.com/images/blog/the-big-deal-about-d2c/d2c-overview-image.jpg)
What's the big deal about Direct to Consumer (D2C)?
An in-depth look at the D2C trend and how brands can use aspects of it to increase their brand presence and get more control over their product and consumer data.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/top-ux-trends-for-ecommerce-2021/ux-ecommerce-trends-2021-overview.jpg)
Top UX trends for Ecommerce 2021
With disruptive challenges in 2020, brands and retailers adopted new strategies for Ecommerce. Get to know the top UX trends you can use to not be left behind.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/product-guides-online-selling-easier/product-guides-online-selling-easier-overview-page.jpg)
How Product Guides make online selling easier
Product Guides and Advisors are used by businesses to tackle specific issues related to online selling. Find out how Guided Selling solutions solve such problems.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/personalize-buying-gifts-online/personalization-gift-buying-online-blog-overview.png)
:quality(80):format(png)/https://www.excentos.com/ images/blog/personalize-buying-gifts-online/personalization-gift-buying-online-blog-overview.png)
Gift finders: Personalize the process of buying gifts online
Customers search tirelessly to find the perfect gift and gift finders help to reduce search time and give customers personalized recommendations. Read our article about how to personalize their gift buying journey.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/b2b-businesses-advise-customers/b2b-business-teaser.jpg)
How do B2Bs advise their online customers?
B2Bs have complex products and solutions which makes it difficult to present their online customers with the required support and information. Check out our top B2B picks which successfully advise customers online.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/attribute-learning/attribute-learning.jpg)
Redefine product data using AI and address real customer needs
Product data is often technical in nature and not easy to interpret when used in online selling. Read about a smarter way to utilize product data with your expertise, and give your customers a transparent and useful purchase experience.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/new-consumer/new-consumer-blog.jpg)
Is the new consumer here to stay?
With the adoption of the 'new normal', consumer behavior is changing while online shopping is gaining momentum. Read this article to know more about how consumers are adapting to changes in the shopping environment.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/chatbot-solutions/chatbot-solutions.jpg)
Chatbots: behind-the-scenes business solutions
Chatbots — or conversational agents — are a powerful tool to offer digital advice and customer support 24/7. Read all about how this service can make your customers naturally interact with your brand.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/lead-generation-can-save-the-day/lead-generator.jpg)
Lead Generation can Save the Day!
Email marketing and personalized recommendations are a great way to generate leads and win over customers. Read through our essential tips and examples to perfect your lead generation strategy.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/an-interview-with-our-head-of-product-and-research-christian-lemke/AI_interview_teaser.jpg)
An Interview with our Head of Product and Research: Christian Lemke
We address the most fundamental questions surrounding AI and how it can be advantageous for Ecommerce and SMBs.
Read more:quality(80):format(webp)/https://www.excentos.com/images/blog/Coronavirus-2020/corona_line_2.jpg)
How Your Business can Tackle the Pandemic
The Coronavirus pandemic has changed lives and created disruptions across industries. Read about how to strategize to keep selling.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/web-analytics-and-tracking/web-analytics-header.jpg)
Why are web analytics essential for online businesses
Websites require tracking and measurement to continually improve user experience for its customers. Read more about the advantages of web analytics and how your business can grow with excentos analytics.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/why-a-gift-finder-should-be-at-the-top-of-your-valentine-s-day-list/valentines-day-gift-pink.jpg)
Why a gift finder should top your Valentine’s day list
When it comes to holiday shopping retailers and brands miss out on the most significant insight. Read how gift finders can help your business tackle occasions like Valentine's Day.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/inbound-lead-generation/lead-generation-overview.jpg)
Why Inbound Marketing is Important
In order to convert people, they need to trust you. Inbound marketing allows you to give something to prospective buyers which is of value to them, something educational which proves you are experts in your field and ...
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/home_furnishing_shopping_experience/furniture_setting_preview.jpg)
How home furnishing brands are leading in the online shopping experience
Leading home furnishing brands use digital advice technology to give their online customers personalized recommendations. We check out some of our favorites.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/online_browsing.jpg)
How to recommend the right products to your online shoppers
Wondering why your customers don't make it to the cart? Read how to provide your customers with the advice and guidance they need to navigate your online shop.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/amazon-smb/amazon_phone.jpg)
Competing Against Amazon: the SMB Checklist
Struggling to think up ways to compete against big players like Amazon? Check out this blog post for some handy tips and tricks suited to SMBs.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/gen-y/millenials_resize_750_500.jpg)
The 5 Things Generation Y Shoppers Expect
Social media, inspirational content, digital product advice, personalization and omnichannel accessibility... Just a few of the things important to your millenial shoppers.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/easter_gift_finders/easter_resize_750_500.jpg)
Gift Finders: Find Suitable Gifts for Everyone this Easter
Surprise your current customers and engage new ones with the excentos Product Finder this Easter. Providing gift inspiration to your customers has never been so easy. See excentos Workbench.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/ways-to-reduce-your-returns/ways_to_reduce_your_return_750_500.jpeg)
Ways to Reduce your Product Returns
"42% of buyers returned an online purchase within the past three months" - is your business suffering too? Find out how you can better educate your customers and avoid these high return rates.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/future_of_marketing/future_glasses_resize_750_500.jpg)
Welcome to the Future of Modern Marketing...
Marketing has changed more in the past two years than it has in the past 20 years… is your company doing everything it can to keep up?
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/valentine_gift_finder/valentine_cover_resize_750_500.jpg)
How Online Gift Finders Can Make You Cupid This Valentine's
It's that time of year again - Valentine's Day is around the corner! Customers are panicking that they've still not found that special gift for their special someone. Help them out with Gift Finders.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/how_to_create_the_perfect_product_guide/product_guide_compilation_resized_750_550.jpg)
How to create the perfect Product Guide
Online shopping is changing and as the pace of life gets quicker, customers want to find their perfect product and check out within minutes. Learn from other forward-thinking companies, already using Guided Selling techniques to reduce company costs and increase revenue.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/how_components_help_creating_great_ux_and_speed_up_the_process/ui_components_fullarticle_resize_750_500.png)
How Components Help Create Great UX and Speed Up the Process
UX isn't limited to your graphic designer. Check out this blog post to see how technology can help excel your UX processes.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/how_lead_generation_strengthens_customer_loyalty/customer_loyalty_lead_generation_resize_750_500.jpg)
How Lead Generation Strengthens Customer Loyalty
Retaining a loyal customer base in e-commerce can be tough business. The easy access to internet and technology means every competitor is just one click away and potentially offering a lower price.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/3_excellent_examples_of_product_guides/three_excellent_examples_fullarticle_resize_750_500.jpg)
3 Excellent Examples of Product Guides
Advanced Guided Selling methods are changing the world of online shopping. excentos has gathered some of their favorite and most inspiring Guided Selling examples to share with you. Here are our top 3 based on usability, design, performance and result accuracy.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/product_detail_pages_turn_visitors_into_customers_part_2/product_detail_page_pt2_fullarticle_resize_750_500.jpg)
Product Detail Pages: Turn Visitors into Customers - Part 2
In the second part of Product Detail Pages: Turn Visitors into Customers, we focus on user reviews, videos, cross-selling and stock information.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/product_detail_pages_turn_visitors_into_customers_part_1/product_detail_page_fullarticle_resize_750_500.jpg)
Product Detail Pages: Turn Visitors into Customers - Part 1
Find out what kind of product details you should be providing, in order to convert your site visitors into customers.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/how_smart_preselections_improve_the_advisor_process/smart_preselection_intro_fullarticle_resize_750_500.jpg)
How Smart Preselections Improve the Advisor Process
Learn how Smart Preselections can make your question flow more concise and avoid bad recommendations.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/guided-selling-faceted-search-recommender/choice_overload_resize_750_500.jpg)
Which Guided Selling method is best for my online shop?
Can't quite understand why visitors on your site aren't buying? You probably need to invest in a Guided Selling method. Check out this blog post to see which would be best for your online shop.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/ai-algorithms/ai_algorithems_intro_fullarticle_resize_750_500.jpg)
How AI Algorithms Help to Learn Recommendation Behavior
With AI intelligence, you can replicate the offline shopping experience into your online shop. It's smart, it's savvy and it's the 'in thing' for e-commerce businesses who want to get ahead of the game. Find out why in this blog post.
Read more:quality(80):format(png)/https://www.excentos.com/images/blog/how_to_determine_the_right_duration_of_the_advisory_processes/process_duration_fullarticle_resize_750_500.jpg)
How to Determine the Right Duration of Advisory Processes
During the conceptualization stage of building a Product Guide, we are often asked what the ideal duration for the questionnaire should be? Find out all your unanswered questions in this blog post.
Read more