Personalized advice
wherever and whenever needed
Explore more features and examples
for IT & Office Supply
Chatbots
Engage your customers with a human-like interaction
Guided Selling Chatbots allow you to offer digital advice and customer support 24/7. Build them with the typical needs of your customers in mind to make the experience extra personal.With natural language processing and a voice interface, visitors can naturally interact with your brand or shop in many different chhannels.
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Web Analytics
Customer insights on the level of market research
Monitor your sales' success with powerful tools. While you provide a unique shopping experience, the Product Guide collects valuable usage data.Drive the segmentation of your target groups, create extremely precise personas, or improve your product with next level data.
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Cross-selling
Cross-selling recommendations that are truly relevant
Cross-selling recommendations use the same intelligence as every product recommendation in the Product Guide. They recommend complementary products
that are highly relevant to your customers' buying desires. Recommendations can also be strategically adjusted to support your sales and business goals.
You are bound to increase your sales revenue and margin.
Instore solutions
Digital advice at the point of sale
The Product Guides' well-defined customer journey supports your sales staff around the clock. It keeps them up to date with
changes in the product assortment and helps you to increase sales revenue using
cross-selling and upselling
features.
At peak times, when your sales staff is at full capacity, direct access for customers is an optimal way to
prevent frustration and provide your customers with product recommendations they are searching for.
PDF generator
Product recommendations that stay with your customer
Increase your customer loyalty with personalized PDFs which include the ideal product recommendation and the entire reasoning that reminds your customers why this particular product fits their needs the best.
Use backlinks on the PDF to lead customers back to your website, your shop or directly into the shopping cart. The PDF generator's effectiveness is multiplied by combining it with the Lead Generator which sends the PDF attached to a personalized email to your customers.
Live examples of Product Guides
for IT and Office Supply
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Contact us now for an online demo and
build your first Product Guide in minutes with the excentos Workbench.
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