• Slide Themes Products

    IT & Office Supply

    Make sure your customers find efficient
    products for their requirements

Personalized advice
wherever and whenever needed

Home office or business solution needs?
Lead each customer to the right product.

  • Providing a product search that focuses on each customer's needs is not an easy task, especially if you have such diverse customer groups. A professional buyer that makes purchases on a frequent base for a large area office approaches your products differently than a home office user.

    The key to providing every customer with perfectly matching recommendations is Digital Product Advice: Product Guides provide customer journeys modeled with your sales expert's knowledge that interactively engage each customer with a personalized experience. It allows you to tailor the questions to every user's experience and present relevant topics only - thus a home office user's advisor flow can be very different from expert advice for a professional buyer.
  • Guided Selling provides your customers with digital advice and personalized experiences:
    Intelligent Product Guides lead your customers to the right product for their office. At the same time, they increase your conversion and margins with great customer service and upselling.

    Explore our vast experience and many features that make online selling of IT and Office Supply products an enjoyable experience.

Use case focused - from product to accessories

Product Guides identify the exact use case of each customer utilize a concept that fully encompasses and models your best sales experts' knowledge.

If we consider the example of labeling machines, we find a vast variety of use cases - and a typical user has not even thought about them all. The powerful Guided Selling solution focuses on every detail because missing only one detail, such as that the machine needs to print labels for plugs and cables, could render the bought product useless for the customer.

Additional features like cross-selling make use of the collected knowledge so that every label or tapes fits exactly to your customer's use case.

The Product Guide asks questions to determine the exact use case for labeling machines

  • The Product Guide asks questions to determine the exact use case for labeling machines

    More than a product recommendation

    Offer different setups and strategies and show their advantages

    Emphasize the possible savings considering the overall productivity

    • More than a product recommendation

      Offer different setups and strategies and show their advantages

    • Emphasize the possible savings considering the overall productivity

      Total cost of ownership - show that investing in great products saves money

      Convince your customers, that in many cases it makes sense to perhaps invest a little more, but then realize lower operation costs. Product Guides offer custom calculation and configurator functions that show your product's economic strengths and efficiencies. It makes a big difference if the product is praised as cost-efficient or if you can show the savings of different options compared to each other.

      TCO calculation doesn't stop with the tradeoff between one-time and recurring costs. Our Guided Selling tools offer advice between different setups and installations strategies. Take printers, for example - you can use one large printer for the entire department, or many smaller printers spread across the office. With digital advice, you can provide your customers with all options available and show them which saves them the most over time.

      Explore more features and examples
      for IT & Office Supply

      Chatbots

      Human-like interaction
      for every channel

      Web Analytics

      Gain valuable
      customer insights

      Cross-selling

      Increase your revenue with
      relevant recommendations

      Instore

      24/7 Digital Advice
      at the POS

      PDF generation

      Product recommendations
      as PDF to download

      Live examples

      Explore IT & Office Supply
      examples

      Live examples of Product Guides
      for IT and Office Supply

      Brother Printer Advisor

      Brother Printer Advisor
      excentos Camera Guide

      Camera Guide
      Brother Labeling Machines

      Brother Labeling Machines

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      build your first Product Guide in minutes with the excentos Workbench.


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