"The excentos Product Advisor makes our customers aware that not all forklifts are the same. We have the right product for every application."
"We saw significantly higher growth rates for all products integrated in the advisor compared to the overall product range."
“Not every tent can be built in every shop and not every sales rep. knows every product. Digital advice is ideal for providing good explanation of a product and visuals which complement the store’s product range.”
Brother uses our Product Advisor to advise both B2B and B2C customers. For every use case, Brother's Printer Advisor gives customers printer recommendations tailored for their needs.
Printers come in various sizes, and depending on the use case, they can have different features. Finding a perfect fit is no easy task. Brother's Printer Advisor advises customers about printing solutions for home and commercial use. It provides explanation content when required, and uses bundle logic to provide an optimum printer recommendation.
Globetrotter is an expert in the field of travel and outdoor equipment. The Backpack Guide gives personalized recommendations based on individual dimensions and requirements.
The Backpack Guide gives quick recommendations for customers with existing knowledge through a dedicated list of hiking trips. The detailed advisory path calculates different aspects of hiking trips along with the user’s personal needs. Facetted search options allow users to further filter recommendations without altering the guide’s recommendation behavior.
Nestle Health Sciences brings advances to the world of nutrition through research and innovation. They use Guided Selling to give each online visitor the right advice on nutritional supplements.
The Supplement Guide can advise customers on multiple categories of supplements. Dietary needs are different, and the guide advises per individual profile. This user profile reflects dietary and health habits and seeks to understand the underlying reasons for supplement consultation.
Using our Guided Selling technology, Jungheinrich gives personalized B2B advice. Their Forklift Guide solves queries for beginners as well as experienced customers.
The Product Guide gives an option for customers to connect with Jungheinrich at each stage of the advisory process. It contains features such as PDF generation, product comparisons, and lead generation functionalities. It also offers video explanation content and smart preselections, making it easier for customers to select specific product features.
Douglas has a digital-first vision for beauty and lifestyle. They use our gift finder to provide recommendations for customers who struggle to find a good gift.
When customers don’t know what gifts to find, Douglas’ gift finder helps them out. It doesn’t just factor in age and gender but also maps relationships and personal styles. Within minutes customers get great ideas for gifts that are insight-driven.
A favorite among nature enthusiasts, Vaude is a sustainable outdoor and clothing brand that has a broad range of eco-centric products. Their Tent Guide gives the best advice for beginners.
The Vaude Tent Guide is the ultimate advisor tool for online customers. It asks simple questions to understand the smallest of needs and keys in factors that the customer may not have thought of before. The guide provides explanations on complicated topics and allows users to compare the advantages of different tents.
Emphasizing digital technologies, Decathlon Germany uses our AI-driven solutions to digitally guide Ecommerce customers through multiple products and categories.
The Roller Sports Guide gives a quick overview of the different roller sport sub-categories, making it easier for Decathlon’s online customers to quick-select their preferred sub-category. The guide also recommends products based on varying experience levels and uses explanation content to provide more information on products.
Using the latest technologies, KOS Klima provides customized air conditioning and refrigeration solutions. The KOS Klima Product Configurator is a great tool to estimate air conditioning needs.
The KOS Klima Configurator provides website visitors with a wide array of air conditioning options for their housing needs. The configurator offers different advisory paths as a user can opt for general advice but can also choose specific or budgeted designs. To ensure that the best recommendations are given, certain mandatory questions are set to get answers to essential questions.
Ortlieb has over 500+ individual products and is a market leader in bikepacking equipment. They successfully reduced the number of offline queries by integrating our Product Guide.
Ortlieb deals primarily with bikepacking equipment, however, the Product Advisor offers product advice for other products in their 500+ assortment. The Product Advisor truly shows the expertise of Ortlieb when it comes to outdoor equipment, as every situation and need is mapped out.
Rossmann offers beauty, health, and OTC products in offline and online stores across Europe. The Foundation Guide allows customers to quickly find the right type of foundation for their skin type.
The Rossmann Foundation Guide recommends foundation shades and formats in quick, easy steps. Additionally, it factors in the customer’s skin profile and provides explanation content to pre-answer customer queries. Customers can also use facetted search to filter product recommendations to suit their needs.
With innovation at the core, ABUS has a wide product range encompassing various types of private security technologies. The Bike Lock Guide enables them to advise both new and recurring digital customers.
The Bike Lock Guide integrates two recommendation paths, one for an absolute beginner with a low brand and product knowledge and the other for a previous customer who’s familiar with ABUS’ products. They provide advice to target groups with one digital solution. It makes it easy for a first-time user to understand the different advantages between variants and sub-categories of bike locks.
Bio-Rad is a leading life science research and clinical diagnostics brand in the U.S.A. Their serology branch uses Guided Selling to provide a step-by-step process for B2B customers.
The Product Advisor provides a multi-select option allowing users to select multiple machines at once. This process saves time for B2B customers as they can ask for quotes on bulk orders instead of getting product recommendations and cost quotes for each separate machine.
Dedicated to the art of running, laufen.de wanted to provide a buying guide for website visitors and use the Running Shoe Guide to provide personalized advice.
With the Running Shoe Guide, laufen.de successfully converted their expertise and knowledge to their website. It provides recommendations only after factoring in a user’s complete profile. The profile includes a user’s running habits, past injuries, physicality, etc. It further provides reasoning texts to support recommendations and links visitors to their product testing pages.
The independent family-owned business is passionate about their high–quality pet food products. The Mera Pet Food Guide combines their industry knowledge with our AI-driven technology.
Mera's pet food products keep pet health and nutrition requirements at the core of their formulations. The Product Guide features explanation texts to highlight product differences and advantages. Reasoning texts show the reasons why the recommended product fits the best.
K & K specializes in ultrasound devices and injury-free defenses against damage caused to engines by Martens. Our Product Guide helps them advise customers about options available for individual situations.
K&K uses our Product Guide to help customers find the right defense solution against damage caused by Martens. With lots of explanation content, it takes the user through a step-by-step process to assess risks and installation requirements. A user can choose special features and have the possibility to have the product installed through a specialist. The guide is available in 3 languages.
MyToys is an award-winning brand for maternity and child-related products. The Stroller Advisor offers detailed advice for distinct target audience needs.
Equipment requirements for babies and growing children change as they get older. MyToys’ Stroller Advisor acts as a helpful tool for new parents to make an informed purchase decision. Explanation content address doubts by providing the best information and guidance.
heroal is a specialist brand that produces door, window, and facade aluminum systems. The heroal Product Finder primarily recommends aluminum building systems to Architects and private users.
The heroal Product Finder works as a digital assistant for Architects and Private customers to get door and window system recommendations. Through the advisory process, heroal informs B2B customers about their products across a range of categories.
Reifen.com is a specialist retailer brand dealing in tires and wheels. Their Tire Finder recommends the perfect set of tires and connects customers to store availability and delivery options.
As a specialist brand, their Tire Advisor helps visitors understand the essential factors for choosing tires. It uses explanation content at key stages so that even beginners can understand complex features. For every product recommendation a user can see stock availability and different delivery options.
Schmalz is a leader in vacuum automation and ergonomic handling with a global presence. Their Product Advisor advises B2B customers regarding their robotic vacuum technology used for industrial automation.
The Schmalz Product Advisor uncomplicates the advisory process for website visitors, especially when they work with particular types of materials and technical specifications. Explanation content is used to understand precise details and to highlight robot compatibility. It has also been translated into multiple languages.
Dometic exclusively offers products for outdoor, home and professional use. Their Product Guide provides product recommendations for a variety of use cases.
Cooler boxes are mobile-storage devices that have different features and capacities. The Cooler Guide brings together product variants, product features, and multiple use cases in one place. The recommender logic works to provide the best cooler that works for multiple use cases and includes features and specifications customers require.
As one of the biggest optician groups, Pro Optik has over 140 specialist shops across Germany. It sells top-quality eyewear, contact lenses, and hearing aids, while its stores are renowned for their excellent service.
The Pro Optik Eyeglass Advisor is an instore solution that supports on-ground sales staff with the help of guided advice. It helps them ask dynamic questions as per each use case, resolves product-related conflicts and automatically communicates changes in the product range and marketing strategy. It also supports cross-selling, upselling and promotes sales strategies effectively across all Pro Optik stores.