• Digital Product Advice

    Digital Product Advice

    Optimize your sales process with AI powered
    Product Advice and Product Search

    GET STARTED
  • Workbench

    excentos Workbench

    Build your Product Guides in only 5 steps
    and offer your customers the advice they need.

  • Slide Themes Products

    Choose the User Interface
    that suits your product

    We offer different Themes ,
    each designed with a focus on Usability and User Experience

    See our Themes

Our Guided Selling technology enables some of the world's leading brands
to significantly improve conversion, reduce cost and drive efficiency

45%

Increased conversion

98%

Higher session duration

55%

More purchases

Discover our solutions
for Digital Product Advice

Create a better shopping experience that makes buying decisions easy


  • Truly relevant recommendations.

    Product Guides help your customers finding the perfect product for their needs - without asking complex questions or getting lost in endless lists and details.
    They speak your customers' language and actively guide your customers to the shopping cart. Discover all of your customers needs and make buying decisions as easy as a couple of clicks.

    Provide your customers with personalized product recommendations and a unique shopping experience.

  • Produktsuche

    Effective Search. Great Usability.

    An effective Product Search is the basis of every sales process. Empower your customers to find the right product with excentos semantic Free Text Search or intelligent Faceted Search.

    Let your customers express their needs in their own language and provide truly relevant product recommendations.

  • Digital Sales Process

    The Future of Sales. Now.

    You want to create online leads? You want to create individual quotes and powerful CRM-based services? You want to provide smart marketing and sales tools for your entire distribution chain?

    With Lead Generation tools and Channel Solutions, you create flexible Digital Sales Process along every touchpoint with your customers.
    And our Web Analytics helps you to really understand your customer's needs and unlock your full sales potential by continuous and artifical intelligence-based optimization.

  • Customer Service

    Digital Service. No Frustrations.

    Digitize your customer care and provide a 24/7 service.

    Whether Troubleshooting Guides directly support your customers and staff, or Chatbots provide conversational product recommendations at anytime anywhere: A digitized customer support avoids frustrating callcenter experiences, while improving your customer satisfaction and dramatically reducing your costs.

    Only digital customer services allow you to truly track, manage and optimize the quality of your customer interaction.

Clients about us

  • Since the introduction of the excentos Product Guides, our return rate decreased by 8%. With only one Product Guide we were able to reduce costs by more than 200,000 € each year."

    - SportScheck

  • The excentos Gift Finder leads customers three times more often to a buying decision than customers who do not use the Product Guide."

    - MyToys

  • excentos achieved 5 times higher conversion rates than any other search tool on our website. excentos Product Guides significantly increased our conversion and findability and improved customer loyalty and our product presentation."

    - Toshiba

Feature-Tour


Discover excentos comprehesive Guided Selling features for Digital Advice.
Build a better shopping journey for your customers

Self-optimization

The self-learning, AI driven system makes use of crowd usage data to continuously optimize product recommendations.

Personalization

Build stronger customer relationships with personalized product recommendations and communications.

Cross-selling

Combine expert sales knowledge and recommender logic for intelligent cross-selling recommendations.

Omni channel

Offer product advice wherever and whenever your customers need it - via mobile, desktop, email, or instore.

Your customers are already on your website. Lead them to the right product.


Get in touch

Do you have any question? Feel free to get in touch, our team will be happy to introduce you to our technology.

Contact us

Start your free trial

Get started and build your Product Guides for free. Our Workbench will lead you step by step through the process.

GET STARTED

We are happy to hear from you!

Would you like to know more about excentos Product Guides, our Services and Guided Selling?
Then call us or write us an e-mail. We are happy to answer all your questions.

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