Lead your customers with personalized advice to the right Product.
Increased session duration
Increased shopping cart value
Create a better shopping experience that makes buying decisions easy
Product Guides help your customers finding the perfect product for their needs - without asking complex questions or getting lost in endless lists and details.
They speak your customers' language and actively guide your customers to the shopping cart. Discover all of your customers needs and make buying decisions as easy as a couple of clicks.
Provide your customers with personalized product recommendations and a unique shopping experience.
An effective Product Search is the basis of every sales process. Empower your customers to find the right product with excentos semantic Free Text Search or intelligent Faceted Search.
Let your customers express their needs in their own language and provide truly relevant product recommendations.
You want to create online leads? You want to create individual quotes and powerful CRM-based services? You want to provide smart marketing and sales tools for your entire distribution chain?
With Lead Generation tools and
Channel Solutions, you create flexible Digital Sales Process along every touchpoint with your customers.
And our Web Analytics helps you to really understand your customer's needs and unlock your full sales potential by continuous and artifical intelligence-based optimization.
Digitize your customer care and provide a 24/7 service.
Whether Troubleshooting Guides directly support your customers and staff, or Chatbots provide conversational product recommendations at anytime anywhere: A digitized customer support avoids frustrating callcenter experiences, while improving your customer satisfaction and dramatically reducing your costs.
Only digital customer services allow you to truly track, manage and optimize the quality of your customer interaction.
Since the introduction of the excentos Product Guides, our return rate decreased by 8%. With only one Product Guide we were able to reduce costs by more than 200,000 € each year."
The excentos Gift Finder leads customers three times more often to a buying decision than customers who do not use the Product Guide."
excentos achieved 5 times higher conversion rates than any other search tool on our website. excentos Product Guides significantly increased our conversion and findability and improved customer loyalty and our product presentation."
The self-learning, AI driven system makes use of crowd usage data to continuously optimize product recommendations.
Build stronger customer relationships with personalized product recommendations and communications.
Combine expert sales knowledge and recommender logic for intelligent cross-selling recommendations.
Offer product advice wherever and whenever your customers need it - via mobile, desktop, email, or instore.
Do you have any question? Feel free to get in touch, our team will be happy to introduce you to our technology.Contact us