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Sell smarter with Guided Selling

Lead customers to the right products and watch revenues grow.

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Product Guides
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AI-driven Guided Selling solutions
to grow your e-commerce sales

Get upto 208% revenue growth with
Product Guides

  • Give personalized recommendations to online customers
  • Be available 24x7 with AI-driven digital advice
  • Converse easily using the customer's language

Ensure that 80% of your customers find the right product

  • Make complexities and product technicalities easy to understand
  • Use the customer's language to establish engagement and trust
  • Generate leads and get loyal customers with every transaction

What our customers say...

  • We saw significantly higher growth rates for all products integrated in the advisor compared to the overall product range. The excentos staff were always there to support us for any questions and helped us to get the most out of the platform.

    - Ortlieb

  • Customers who use the excentos Gift Finder are 3 times more likely to make a buying decision than those who do not.

    - myToys

  • Digital consulting with excentos is now an essential part of our marketing, and we are very satisfied with the results.

    - Vaude

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Reduce shopping cart abandonment and returns by 10%

  • Our Product Guides analyze what customers truly need
  • Use a single digital tool to address diverse customer requirements
  • Integrate an uncomplicated online selling process

Measure the most important metrics for your business

  • Get data about customer preferences and product performance
  • Keep up-to-date with trends and seasonal changes
  • Organize your inventory and be prepared for every market

Guided Selling for both B2B and B2C businesses

  • product guide images

    Product Guides

    A Product Guide leads a website's potential customers using a simple question and answer process to find the best-suited product or solution for their needs. Product Guides function in a different manner from traditional product filters, as they use Guided Selling to focus directly on needs and give relevant product information to make the buying decision easy for customers. It is an efficient sales tool that guides customers through the purchase journey and leads them towards a buying decision.

  • instore shoe selector

    Instore digital advice

    Use our Product Guides on devices with touch-optimized user interfaces to create self-service spaces. These provide your customers with digital advice instore and facilitate a faster shopping experience for customers. Our Product Guides can be integrated into as many digital contact points as you want. Be present at points of sale and provide digital assistants to aid your on-ground sales teams.

  • tent advisor chatbot

    24x7 Customer Support

    Give customers personalized advice and the freedom to find the right products at their own pace. Optimize your dialogue flow to suit the needs of your users and train the chatbot to understand free-text input and voice control. Our chatbot technology can be directly integrated into your online shop or brand website. We also support integration with all major platforms and assistants, like Amazon Alexa, Google Assistant, Facebook Messenger and more.

  • Self-optimization

    Our AI-driven Product Guides constantly enhance product recommendations as they learn more and more through interactions. Machine Learning utilizes a customer's purchase and usage data, but the Product Guide also uses your sales knowledge and experience. This ensures that every individual gets the best advice along with perfect products.

Try a demo Product Guides and start building your own

Create a Guided Selling solution for your website

With the excentos Workbench, you can build your very own Product Guide in a matter of minutes.


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What we do

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