Service terms

excentos provides Guided Selling-Solutions in a Software-as-a-Service (SaaS)-model.

We continuously improve our platform in terms of user experience, new features, performance, browser compatibility, stability and security.
If you sign up to our products and services, our contract is based on the service terms that are published on this website.

Contractual agreements

The following contractual agreements are the basis of our cooperation.


Daily rates

What are our daily rates?

see description


Payment terms

What are the payment terms, what will be invoiced when, and what is the contract duration?

see description


Your provisions

Please provide us with some provisions unless excentos shall fully take care of implementing your Product Guide

see description


Preliminary work

We hope you agree with our fair deal on how to handle preliminary work in case you liked it and assign us?

see description

Software service


Service level agreement (SLA)

Regulates the availability and response time of the excentos web services and our technical support.

Download SLA


Browser support list

The Browser Support List defines the browsers and mobile devices supported by the excentos-Tools (detailed view). excentos continuously updates the Browser Support List to keep up to date with the browsers and devices your customers use.

see description

General terms


General terms and conditions (GTC)

Allgemeine Geschäftsbedingungen (AGB)

The general terms and conditions (Allgemeine Geschäftsbedingungen) define the contractual framework for the SaaS-provision of Guided Selling-Solutions and the professional services carried out by excentos.

Download GTC (English)

Download AGB (German)


Data processing agreement (DPA)

Auftragsverarbeitungsvereinbarung (AVV)

The GDPR-compliant data processing agreement defines how excentos and you as our customer process and protect data generated in the Product Guides or other systems provided by excentos and integrated into your Website or services.

Download DPA (English)

Download AVV (German)