Service terms

excentos provides Guided Selling-Solutions in a Software-as-a-Service (SaaS)-model. We continuously improve our platform in terms of user experience, new features, performance, browser compatibility, stability and security. If you sign up to our products and services, our contract is based on the service terms that are published on this website.

Contractual agreements

The following contractual agreements are the basis of our cooperation.

Daily rates

What are our daily rates?

Payment terms

What are the payment terms, what will be invoiced when, and what is the contract duration?

Your provisions

Please provide us with some provisions unless excentos shall fully take care of implementing your Product Guide

Software service

Service level agreement

(SLA)

Regulates the availability and response time of the excentos web services and our technical support.

Browser support list

The Browser Support List defines the browsers and mobile devices supported by the excentos-Tools (detailed view). excentos continuously updates the Browser Support List to keep up to date with the browsers and devices your customers use.

General terms

General terms and conditions (GTC)

Allgemeine Geschäftsbedingungen (AGB)

The general terms and conditions (Allgemeine Geschäftsbedingungen) define the contractual framework for the SaaS-provision of Guided Selling-Solutions and the professional services carried out by excentos.

Download GTC (English)

Download AGB (German)

Data processing agreement (DPA)

Auftragsverarbeitungs-
vereinbarung (AVV)

The general terms and conditions (Allgemeine Geschäftsbedingungen) define the contractual framework for the SaaS-provision of Guided Selling-Solutions and the professional services carried out by excentos.

Download DPA (English)

Download AVV (German)

Service terms

Contractual agreements

Daily rates

Payment terms

Your provisions

Software service

Service level agreement

Browser support list

General terms

General terms and conditions (GTC)

Data processing agreement (DPA)

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