Ways to reduce abandonment and recover
Optimize browsing to selling
The most important thing to remember is that online selling needs to be easy as well as functional. Your sales funnel needs to tick every point in the customer’s journey. In terms of optimizing this journey, Guided Selling software is highly beneficial for Ecommerce. Recommender systems such as Product Guides and Advisors, allow you to set up individual journeys instead of a centralized one. This ensures you don’t lose any customers in the early stages.
At the same time, you have the flexibility to set up an optimum product page, by also recommending the right cross-selling products. Product recommendations are AI-driven and based on the immediate needs of customers. As the Product Guide understands immediate customer needs, upselling naturally becomes more transparent as you provide valid reasons for it.
Payment and omnichannel options
Integrate popular options
The reliance on online shopping has now facilitated more touchpoints for the consumer. Omnichannel is now part and parcel of Ecommerce and your strategy must reflect this. Another major barrier that is ignored is a fast and efficient checkout process. Guest checkouts are an important option and while there should be various payment options available, it’s crucial to have the most frequently used ones. These preferences can also change according to region and market.
What is retargeting, really? - Unbounce
A popular method to recapture a lost customer is to use retargeting ads showcasing the products that were abandoned, ones that are similar, or recommended products based on purchase history. Ads can be personalized for lost customers with various retargeting softwares. These ads can also be configured to run on social media platforms. The probability that consumers will click on a product ad they’ve viewed before is much higer than that of introducing them to one from the start. This is becuase they are already a couple of steps down in the sales funnel, and retargeting is an efficient reminder. It's a solution that loops back to the attention and interest stages.
Use an efficient email marketing strategy
The good old-fashioned way to recover a lost lead or customer is still email marketing. Email marketing is a solid recall device to remind lost customers about carted products as well as provide them with offers and discounts. Guided Selling also gives you PDF and lead generation capabilities, giving the customer the option to revisit their recommendations. These mechanisms can also collect essential customer information without the need for complex forms or lengthy registration processes. This in turn is extremely beneficial for your sales teams.
Detail your strategy based on the specific problems encountered when customers are led through your sales funnel. Different strategies work well for different kinds of websites and brands. It might take some time to understand which one works best and why, but regular tracking of such campaigns is quintessential. There are so many tools that can help, but understanding the why and what remain the most crucial first steps.