Preliminary work
excentos is frequently asked to provide some preliminary work before we sign a contract. And we want to be transparent on how we handle it.
Preliminary work is sometimes required in order to find out whether the excentos platform actually matches your needs for great product advice, or not.
Please let us know if you don't like these regulations since getting our corporation started is the most important, after all.
Definition of preliminary work
We define preliminary work as all professional services provided by excentos before you as our customer actually sign the contract. Preliminarry work covers services only that later on save you time and budget since they created a clear business value for you:
WHAT IS PRELIMINARY WORK
Services from excentos that later on save you time and budget
- consulting on your system architecture
- requirements analysis and review of specification documents
- rough or detailed Product Guide concepts; build prototypes in the Workbench that we hand over to you
- analyze your product data (but first analysis is for free)
- technical pre-checks such as site integration
- legal pre-checks such as data processing agreement
WHAT IS NOT PRELIMINARY WORK
All purely sales-related efforts
- purely sales-related efforts such as present or calculate our pricing, online demos of our products and services
- write quotes and contracts
- negotiate quotes and contracts up to a typical effort that is reasonable for the business volume under negotiation
How we invoice preliminary work:
only 50% if you don't assign us, and 100% if we get together
Unless you let us know beforehand that you perceive it as unfair since we did not create any business value, excentos will invoice the preliminary work as follows:
- We invoice only 50% of the preliminary work in case you don't assign us; thus excentos invested 50% just as you
- We invoice 100% of the preliminary work in case you assign us - since in that case, everything we've done beforehand saves time and budget afterwards
- We provide electronic timesheets that are precise to the minute. This is also great to get to know how excentos works and allows you to test how transparent and effective we are.
We of course book preliminary work and purely sales-related work (see examples above) separately - together with the invoice, we hand over to you all documents, designs, specifications and prototypes built in the Workbench so you've got full business value
