Terralis Terrassenberater

Saint-Gobain's private brand Terralis sells many different kinds of terrace deckings such as, terrace tiles made of concrete, WPC deckings, concrete paving, and ceramic tiles.

Saint-Gobain was founded in 1665. With its 180,000 employees, it is nowadays a multinational corporation active in 66 countries. The company focuses on the distribution of industrial ceramics, construction material, glass and high-performance plastics. Due to its large and complex product assortments, Saint-Gobain relies on online expert advice to help its customers choosing the right products for their needs. Being the worldwide market leader in many areas of building materials trade, Saint-Gobain generated 2014 a revenue of 41 billion Euro.

Terralis relies on the excentos Product Guides to provide customers online with expert advice for the perfect terrace decking.

The task

To provide expert advice for complex matters regarding the topic of terrace construction

  • Expert advice for customers with strongly differentiating prior knowledge (e.g. craftsmen are interested in the selection of the material and its laying patterns, private customer's interest focuses on style, color, and design)
  • Integration of the Terrace Guide into the Terralis website
  • Extensive expert advice for complex matters of terrace construction
  • To easily convey a large amount of product information and product features
  • Display complex issue in a simple way with excellent usability
  • Frequent changes in the product assortment shall be displayed dynamically

Our Solution

Extensive digital expert advice with comprehensive explanations and tips for the individual building project

  • A highly flexible advisory process that allows customers to choose the depth and topics of the process themselves
  • Seamless integration into the Terralis website with a special focus on brand presentation
  • Extensive explanation texts and tips lead Terralis' customers through the advisory process to matching recommendations
  • Dynamic and comprehensive display of product information and product features directly combined with recommendations
  • Complex calculations are visualized in way that is understandable for every customer: e.g.: recommending a matching material under consideration of the existing substrate and invested expenses
  • A direct link to Terralis' product database with automated data import

Test the Terrace Guide here

Terralis Terrace Guide

  • Terralis Terrassenberater
  • Terralis Terrassenberater
  • Terralis Terrassenberater
  • Terralis Terrassenberater
    • Eases complex decisions for customers by offering preselected product attributes

    • The Smart Preselection works like a real sales expert: it evaluates previous information the customer provided to offer the right product attribute

    • Thus the matching material for the terrace decking is recommended according to the previously selected options

    • extensive explanation texts provide all necessary information about the available options, explain the preselection and provide tips

    • The customer can adjust the preselection at any time according to his wishes

    • The result: easy selection, perfect advice, reduced returns and higher conversion
    Terrassenberater Smart Preselection

    Personalized Recommendations
    Needoriented Faceted Search
    Individual
    Reasoning
    Optimized Usability
    • Interactive display of product variations for e.g. color and size variations. The variations give the customers a quick and simple overview, even if the product assortment has a multitude of variations

    • The result list displays more products without using additional space and becomes more efficient

    • The result: easy selection, higher customer satisfaction
    Terrassenberater variations

    Personalized Recommendations
    Needoriented Faceted Search
    Individual
    Reasoning
    Optimized Usability
    • Reasoning and product information can be displayed optionally

    • A multitude of product information and product features are displayed in a compact way and thus do not overstrain the customer's attention

    • The result: higher customer satisfaction
    Terrassenberater variations

    Personalized Recommendations
    Needoriented Faceted Search
    Individual
    Reasoning
    Optimized Usability
    • Extensive explanation texts help Terralis' customers to make the right choices

    • Additional tips provide useful advice for the individual building project

    • The result: higher customer satisfaction, perfect digital advice
    > Terrassenberater variations

    Personalized Recommendations
    Needoriented Faceted Search
    Individual
    Reasoning
    Optimized Usability

Do you want to know more about the Terrace Guide?

Contact us