Buying decisions made easy

Understand your customer's needs by asking them a few simple questions which lead them to their perfect product.

Try our example Camera Guide:

Product Features

Drive sales innovation according to your business needs
with excentos Guided Selling features

understand your audience

Personalized Recommendations

Give your customer journey a human touch. Our technology provides advanced personalization for your customer interaction, communication and recommendations. Offer your customers an intimate shopping experience.

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Convince your customers

Intelligent Reasoning

Drive conversion by showing your customers that you understood their needs. Our Intelligent Reasoning is provided for every customer and explains how your products fulfils their requirements.

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Sell smartly

Cross Selling

Cross Selling is the ideal addition to increase revenues and margins. excentos makes use of expert sales knowledge to generate precise recommendations that are truly relevant.

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chat with your customers

Conversational Assistance

With excentos, you can bring intelligent Chatbots into your website to offer digital advice and customer support. Our Chatbots take care of your customers 24/7 in the most personal way and can be fully adapted to your customer's needs. Natural Language Processing and an innovative Voice Interface allows your visitors to interact with your brand using the most natural way of communication: Chat or voice.

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guide and learn

Save your users time and get more insights

Faceted Search

An effective search is the basis of every online sales process.

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Web Analytics

with powerful tools to analyze your target groups.

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Text Search

Give your customers with a tool to search for products in a natural way.

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Self-Optimization

Our Product Guide's AI learns from every click of your customer.

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Digital Advice,
Anywhere and Anytime

Omnichannel

Across every device and touchpoint

Advise your customers across every device and touchpoint. excentos Product Guides provide your customers with a user-friendly and unified customer experience across all channels - anytime and anywhere.

International Rollout

Speak Your Customer's Language in Every Market

Advise your customers across every device and touchpoint. excentos Product Guides provide your customers with a user-friendly and unified customer experience across all channels - anytime and anywhere.

Rollout-Features

Offer your customers the best experience

Try the Workbench

Use the excentos Workbench to build Product Guides for free.

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Different Themes

Take a look at the User Interfaces we offer in the Workbench.

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Lead Management: turn your visitors into customers

Lead Generator and Personalized Emails

Creates qualified leads for your partners and sales department and ensures a controlled and transparent sales process - including mailing and seamless CRM integration.

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PDF Generator

Remind your customers of the perfect product. Backlinks to the Product Guide, your product detail pages or directly to the shopping cart make PDFs the perfect coming back feature for your Leads.

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  • Channel Solutions

    Integrate your Product Guide into websites of your affiliates.

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  • Instore Solution

    Interactive sales support, in your stores and 24/7.

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  • Product Comparison

    A quick overview for easy product comparison.

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  • Configurator

    Make complex product configuration easy.

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  • Calculator

    Personalized advice backed up by numbers.

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  • Size and Color Advisor

    Finally a reliable way to shop fashion online.

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  • Smart Preselection

    Complicated decisions - simplified by intelligent explanations

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    Ready to begin your Guided Selling project?

    The Product Guides are ideal for literally every type of product or service. Contact us for a quick start with Guided Selling.

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